Online Etiquette: How To Become The Queen Of Skype Calls And Video Conferencing

A life 2022

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Online Etiquette: How To Become The Queen Of Skype Calls And Video Conferencing
Online Etiquette: How To Become The Queen Of Skype Calls And Video Conferencing

Video: Online Etiquette: How To Become The Queen Of Skype Calls And Video Conferencing

Video: How To Use Skype 2022, November

In 2016, remote work will surprise no one - According to research, 25 million workers in the United States work from home at least once a month. Russian companies are not lagging behind - for example, VimpelCom announced its intention to transfer up to 70% of employees to remote work. And while instant messengers like Slack take over almost all of the communication at work, video calling remains an essential tool for brainstorming, interviewing, and planning meetings. We interviewed dozens of people about their video calling experience and figured out how to conduct meetings the best.


Video call = meeting

Telecommuting is taken as seriously as being in the office 40 hours a week, and video calls must be treated with equal responsibility. What's more, people who regularly work outside the office report that being able to distinguish between their work and home life - for example, changing into business clothes and sitting at the table instead of working in pajamas and from the couch - is a prerequisite for efficiency. Accordingly, the same etiquette rules apply to Skype meetings as to conversations in air-conditioned meeting rooms.

Some of these rules will seem obvious, but, unfortunately, they are not always implemented. Firstly, try not to be late - there is nothing worse than waiting for an interlocutor on Skype for hours, and if there are more than two of you, then organizing a meeting can take no less time than the actual conversation. Do not forget to say hello and, if necessary, introduce yourself. Remember that during a video call, it is more difficult to understand whether the other person has finished a thought, even with perfect sound and video - and try to clearly articulate the end of the line.


When choosing a place to call, make sure that the noise level will not interfere with the conversation - and although the sounds in the cafe really help you to focus (many applications that generate noise, imitate this effect), your interlocutors will most likely be annoyed: “Worst of all is calls from a noisy cafe with poor internet. You can't make out anything, and the connection is also interrupted,”- Alexander, project director of a technology startup, shares his observations. For the same reason, it is best to avoid making calls on the street or in parks.

If you stay at home, ask your neighbors not to make noise and not appear in the frame - your colleagues are unlikely to appreciate your image of a young video blogger whom your mother calls for lunch during the recording of the next hit. Of course, you do not need to arrange cleaning for the sake of a call, but you should choose a clean background that will not distract people on the other side of the screen - a working TV, mountains of clothes or a boiling lunch will hardly help you concentrate. The same applies to harsh sounds - animals and small children are especially dangerous here, but anything can happen: “It was inconvenient when the clock had to be turned off quickly during a call,” says Nikolai, news editor at the online edition …


Platform selection

Consider your choice of platform carefully. Despite the fact that dislike for Skype is becoming commonplace, it is still the most popular tool for video calling - 94% of respondents use it (albeit in combination with other tools). Other popular options are Facebook Messenger, Google Hangouts, and Slack, but these don't always work. for example, video calling in Slack is still not available for some teams, and Facebook does not support video calling with multiple participants - only audio. In any case, it is better to discuss the choice of the platform separately and find an option that will suit everyone.

Close applications that are using your Internet connection (for example, downloading files) in order to improve the quality of your connection. If you are unfamiliar with the platform, it is best to take five minutes before the meeting to figure out how to check the sound and where the mute button is.The latter is especially important if several people are participating in the conversation - press the "mute" button every time you finish speaking to reduce the amount of extraneous sounds.

The best way to avoid embarrassing situations is not to say things that the other person should not hear, during the call or immediately after. But if for some reason this is not possible, make sure you press "mute" or the call is really over. “The interlocutor had two microphones - one built into the camera, the other in the headset. Instead of pressing the "mute" button, he covered the microphone with his hand - but the wrong one, and I heard everything that was said behind the scenes. It was very embarrassing,”recalls one of the survey participants.


Unfortunately, the built-in video camera in most laptops is capable of making a monster out of any person, regardless of sleep quality and amount of stress. In order to somehow minimize this effect, carefully consider the lighting - anyone who has taken a selfie at least once intuitively keeps closer to natural light sources. Avoid overhead lighting - ideally you want two lights behind the screen on either side of you and one directly behind you.

Even if the camera only shows your face and shoulders, do not be too lazy to change your home shorts for something more formal - there is always the possibility that you will have to turn off the chiming clock (or open the door, or pour yourself some water) during a call. Be careful with prints and large embellishments - they can appear strangely on the screen and distract your interlocutors.

If after preparing questions, presentations, or résumés, you have time to do your makeup, even five minutes can help. “Align the tone - why should others know about your sleepless nights,” make-up artist Svetlana Shaida advises. - Better that the face does not shine - the camera will most likely display your highlighter as an oily sheen. Brushing your brows, coloring your eyelashes, adding a little blush will make it easy to create the appearance that you are healthy and enthusiastic. The interlocutor will definitely pay attention to the lips - for an interview it is better to put off the red shades and choose a daily lipstick to match or slightly brighter than the lips. Choose shades that are not too cold - they can appear bluish on camera."


What's next

We would like to remind you that all the above tips are only guidelines. Digital etiquette is changing very quickly: the signature "Sincerely" has long since given way to the signature "Sent from iPhone", and the period at the end of the sentence will make your interlocutors very anxious. Someday the meetings will take place in virtual reality (or we will talk with robots), and what will be important - no one knows. Therefore, you have to rely on your sense of beauty and treat your interlocutor with understanding, even if he looks like a LEGO figure and speaks in an indistinguishable voice.

Most of the people we interviewed are neutral about the environment on the other side of the screen, so we advise you to save all precautions for situations that require formalities - say, an interview or an interview. And to the team that has been working with you for several years, your professionalism is much more important than the situation in the background.

Photos: Juris Sturainis -, Vladislav Ociacia, karandaev -, alexey_boldin

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